Cloudsis - Notice history

The issue affecting access via login.cloudsis.com has now been fully resolved.

Following a detailed investigation in the data centre, our Cloud team traced the problem to a hardware fault affecting a network port on one of the switches. The faulty port has now been isolated, and normal service has been fully restored.

All users should now be able to access the Cloud as normal via login.cloudsis.com. The alternative gateway is no longer required.

We apologise for any inconvenience this incident may have caused and would like to thank everyone for their patience and understanding while we worked to resolve the issue.

A temporary fix has now been applied to restore access via login.cloudsis.com while our Cloud team continues to implement a permanent solution.

This should resolve the issue for the vast majority of users. However, if you are still experiencing any difficulties connecting, please continue to use the alternative gateway:  https://portal.systemscloud.co.uk

Our engineers are continuing to monitor the service and work towards a permanent resolution. We will provide a further update once this has been completed.

Thank you for your patience and understanding.

✅ RESOLVED — Service Restored

We are pleased to confirm that the connectivity issue affecting access to our cloud services portal has been resolved. Our domain provider worked overnight to address a DNS propagation issue, and login.cloudsis.com is now resolving correctly across all major DNS servers globally. We continue to monitor the situation closely.

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🔧 ACTION REQUIRED — Please read the following steps if you are still experiencing issues:

1. RESTORE YOUR CONNECTION ADDRESS

If you were advised to use an alternative address or made any manual changes to your Parallels Client connection settings, please revert these back to the original gateway address:

login.cloudsis.com

2. FLUSH YOUR DNS CACHE

Even though DNS is now propagating correctly, your device may still have an outdated record cached locally. We recommend flushing your DNS cache to ensure your device picks up the latest settings immediately.

On Windows — Open Command Prompt as Administrator and run:

ipconfig /flushdns

On Mac — Open Terminal and run:

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

After running the command, close and reopen your Parallels Client and try connecting again.

3. ENSURE YOU ARE ON THE LATEST PARALLELS CLIENT VERSION

We recommend all users verify they are running the latest version of Parallels Client, as older versions may have known connectivity issues. You can download the latest version from:

https://www.parallels.com/products/ras/download/client/

4. RESTART YOUR PARALLELS CLIENT

Close the application completely, reopen it, and attempt to reconnect to login.cloudsis.com.

5. RESTART YOUR DEVICE

If issues persist after the above steps, a full device restart will clear any remaining cached network data.

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📋 STILL HAVING ISSUES?

If you have followed all the steps above and are still unable to connect, please contact our support team support@cloudsis.com with the following information:

• Your device type and operating system

• Your Parallels Client version

• The exact error message you are seeing

• Your location / office

This will help us identify any remaining isolated issues quickly.

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We apologise for any inconvenience caused and thank you for your patience. We will continue monitoring connectivity over the coming days to ensure full stability.